Newco will only accept a request for returned items for one of the following reasons:
- Breakage at delivery (article arrives damaged)
- Over delivery (delivery of more products than mentioned on the packing slip)
- Ordering Error (ordered too much, wrong article etc.)
- Agreed Planogram Updates
- Warranty (where applicable)
To ensure a quick and correct handling of your returns, please note the following:
- Please ensure all fields are fully completed
- Products that do not include the Product Code Number and/or EAN Number can be returned but will not be credited
- Products that are missing a 'Reason for Return' will be taken back, but will not be credited
- All return requests will be vailidated before authorisation
- If the return request is authorised, Newco will instruct the account manager to collect the return order
- Once returned goods have been received at Newco warehouse these will be checked before raising the credit note
General comments:
- Returned goods need to be clean and free from price tags etc. Any products in where this is not the case will not be credited
- Returned goods that were not originally supplied by Newco will not be credited and will be disposed of
- Newco has the right to refuse a return request at all times